Incident Manager L2 in Columbus, OH at APEX Systems

Date Posted: 6/19/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Columbus, OH
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/19/2018

Job Description

Job #:  859490

Incident Manager

Apex Systems, the nation’s 2nd largest IT Workforce Solutions organization, has an immediate and exciting opportunity for several Incident Managers for one of the largest Financial firms in Columbus, Ohio.  These opportunities are for 6 Month Contract to Hire.

If you would like to apply, please send your most up to date resume to Matt Dudek at mdudek@apexsystems.com 

Applicants must have 4+ years of Incident Management experience in an enterprise level environment. If you’d like to receive Job Alerts from Apex that match your specific criteria, visit itcareers.apexsystemsinc.com.

 

Company & Group Details of the Incident Managers:

  • The Incident Manager will work as part of a collaborative team in a fast paced NOC like environment. 
  • The individual will need to be able to troubleshoot high level issues, have a self-starter mentality while being able to be a team player, and a willingness to learn and utilize new technologies.
  • Work for one of the region’s Top Financial Firms.

 

The organization offers several perks including but not limited to: training opportunities, great benefits, an onsite café and Starbucks, heavily involved with the community and philanthropy.

 

Description for the Incident Managers:

  • Responsible for overseeing the mitigation of high priority issues as quickly as possible in order to minimize the impact to customers and associates.
  • Lead the resolution of technology issues, document timelines, actions taken, outcome, and revise existing processes to improve overall quality of service.
  • Lead post incident activities, including but not limited to: root cause analysis, business impact assessment, define on going risks, and risk reoccurrence.
  • Perform weekly and monthly analysis of incidents and data points to identify and eliminate patterns.
  • Participate in an on call rotation for incidents occurring off hours and over weekends.

Technologies and Skills for the Incident Managers:

  • 4+ years of Incident Management, Incident Coordinator, and/or Problem Manager experience.
  • Experience with monitoring tools, dashboards, and event management consoles.
  • An understanding of technology, infrastructure and business applications centered/built on the infrastructure.
  • Great communications skills and comfortable talking with executive level management.
  • A strong understanding of ITIL service management framework or ITIL certifications.
  • Education or equivalent – Bachelor’s degree preferred.

Potential Career Path from Position:

The NOC encourages career growth and movement within the Network, Security, Server and Middleware teams, depending on interest/skills.  The shifts are also offered to current employees first but allows movement within shifts, once hired.

 

*Please note that as a contract employee of Apex Systems, you’d be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; Corporate Discounts/Perks and our Referral Program.