Instructional Designer, Customer Experience in Santa Clara, CA at APEX Systems

Date Posted: 4/15/2018

Job Snapshot

Job Description

Job #:  828605

# of Positions: 1

  Start Date: 2/12/18


  End Date: 2/11/19


  Description Comment: Job Summary Clients Worldwide Consumer Sales Training organization is a dynamic and creative team that helps clients sales partners represent the high quality of the brand in over ninety countries. Were looking for the right person to join us in creating world-class customer experiences in thousands of retail locations around the world. Youll bring thought leadership; a passion for customer experience and for helping people learn; and deep expertise in adult learning and development. Youll embrace new and exciting challenges as we move at the speed of sales. And youll define the learning journey for millions of salespeople globally. Here are some of the things youll do: Design and develop content to support a variety of training needs and delivery types-web and mobile app, performance support, virtual classroom, and classroom Present training designs and strategies to management and key stakeholders Become an expert in our audiences across routes to market and regions Take ownership of multimodal training solutions-from developing and implementing content for multiple audiences to understanding and making recommendations on how content fits in with other training programs Collaborate with multiple teams across client and regions Facilitate train-the-trainer events Work with peers, editors, and other creatives to produce training deliverables in the conversational, intelligent, and elegant style that reflects the client brand Heres what youll need to excel in this role: Three-plus years of instructional design experience designing global and highly interactive soft- skills learning solutions, preferably for a corporate or sales environment Knowledge of adult learning principles and instructional design models Experience facilitating classroom training Deep understanding of what shapes an exceptional customer experience and the behaviors needed to deliver this experience across diverse cultures Ability to champion your own ideas, embrace others ideas, and compromise when needed Ability to communicate ideas simply and clearly to peers, management, and business partners High attention to detail Self-driven to collaborate and seek feedback while staying on goal Section Title Header * Open to occasional travel if required Bonus qualifications Experience defining and developing training for a customer experience framework Experience using techniques such as improv or game design in training Experience working in a retail environment Passion for client and client products Experience using multimedia tools to create training solutions-for example, HTML, Adobe Photoshop, Adobe Illustrator, and Final Cut Pro Education * A masters degree in instructional design or a related discipline, or equivalent work experience Please make sure rates are applicable for experience. Also please note: - On the less experienced side, this person would have experience working in Retail and has formal experience from the education or training space. 


  Hours: 8:00am to 5:00pm




  Additional Job Details: - On the more experienced side, Im looking for a though leader in customer experience and instructional design. For example, this person worked in some capacity related to defining a customer experience framework for a company well known for its hospitality or service standards (e.g., Ritz Carlton, Singapore Airlines) or for a luxury brand (e.g., Tesla). This person will also have a background in learning and training.


  Location: Santa Clara Valley CA United States










EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.