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IT Help Desk in Coraopolis, PA at APEX Systems

Date Posted: 6/14/2019

Job Snapshot

Job Description

Job #:  980183
IT Help Desk
  • Provides first level IT support for all end-users via telephone, email or chat.
  • Troubleshoots and resolves hardware, software and voice/data communication systems issues.
  • Escalates calls when appropriate.
  • Writes concise, informative service tickets.
  • Follows up on all tickets in a timely manner and pursues issues through to resolution.
  • Requires experience using ticketing systems and writing technical support reports and documentation.
  • Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.