IT Operations Technician III in Wake Forest, NC at APEX Systems

Date Posted: 4/17/2018

Job Snapshot

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Job Description

Job #:  840297

IT Operations Technician III - qualified candidates should apply to Donna Badin at

This position is Monday through Friday, 7:30 a.m. – 4:00 p.m., but candidate needs to be able to work other shifts as needed. 

Job Functions: 
• Act as technical leader for the network operations center team and as a SME (Subject Matter Expert) on network and customer related issues 
• Track major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution. Perform case management function on outages as required. 
• Handle internal/external customer escalations via phone, tickets or email and escalate further any customer-related issues to the appropriate group or manager as necessary. 
• Assist with monitoring, overflow phone queue calls, and creating and handling repair tickets or service orders for customers as needed. 
• Develop, maintain, and assist with providing initial training for new employees. 
• Provide technical information or direction for less experienced employees as assigned. 
• Analyze current network support processes and update as needed and/or refer priority issues to management. 
• Special projects and other duties as assigned. 
• Ability to work any shift in a 24x7 environment. 


Job Requirements

• Associate’s degree in Information Technology, Communications Networking and/or Electronics or related field or the equivalent in training and experience. 
• Minimum 6 years of experience in Network Equipment Maintenance or Support, or the equivalent in training, experience and education. 
• Minimum of 3 years of experience required in specific network equipment maintenance. 
• Excellent verbal and written communications skills required. 
• Willingness to attend Vendor-Specific product training as required. 

Preferred Qualifications: 
• Bachelor's Degree in Information Technology, Communications Networking or related field. 
• Strong customer service orientation. 
• Experience with Cisco, ADTRAN, Meraki, or Juniper devices. 
• Vendor certifications (Cisco CCNA, CCNP, Meraki, Juniper, etc.) 
• Experience in Data Troubleshooting as a SME (Subject Matter Expert). 
• Advanced knowledge of SolarWinds. 
• Experience with use of Microsoft Office Excel & Word. 
• ITIL 2011 certification

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.