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It Service Desk Analyst in Canonsburg, PA at APEX Systems

Date Posted: 6/13/2019

Job Snapshot

Job Description

Job #:  979830
This is a role in the Information Technology organization, to provide operational day-to-day support for the operations of the clients stakeholders. 

Essential Job Functions 

• Provide day-to-day operational service and support 

• Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions. 

• Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication. 

• Communicate direction/resolution at an appropriate technical and business level for the audience 

• Provide assistance and technical support for the resolution of problems, incidents, and issues. 

• Document problems and resolutions for future reference 


• High school diploma or equivalent 

• Bachelor’s degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field 

Experience/Minimum Requirements 

• Six (6) to (12) months of experience in computer systems, customer support or IT support 

• Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and remote connection tools (Dameware, SCCM, etc.) 

• Experience with ServiceNow IT Service Management System a plus 

Other Skills/Abilities 

• Experience in a technology support organization 

• Customer service experience 

• Call center experience 

• Focusing on Customers 

• Strong communication skills; both verbal and written 

• Strong ability to independently problem solve 

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.