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IT Service Desk in Bolingbrook, IL at APEX Systems

Date Posted: 6/14/2019

Job Snapshot

Job Description

Job #:  969762
Our client is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof – All Things Beauty, All in One Place™. We put our guests at the center of all we do, committing to offer her unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery. 

The Information Systems Team is currently seeking a Senior IT Support Specialist for their Corporate Office located in Bolingbrook IL.  The Senior IT Support Specialist will be a member of a talented, dispersed support team.  This team member will provide technical support across a wide range of technologies for store, office and Distribution Centers. 

Provide first and second level support for all users with technical problems, requests or questions with a focus on customer service. 
Use troubleshooting skills to obtain and convey concise solutions and technical guidance to our retail stores, corporate office, and distribution centers. 
Provide accurate and timely logging of incidents and resolution of issues into the service management database. 
Adhere to Service Level Agreements by resolving, escalating, and communicating incident status and resolution. 

When asked; act as liaison between IT Operations and Service Desk support staff, during outage calls, to assure accurate incident interpretation. Maintain communications with the Service Desk during the resolution process. 
Participate in development and maintenance of Service Desk training procedures and Knowledge Articles. 
Maintain in-depth knowledge of service desk supported products and services. 

Bachelor’s degree or equivalent experience 
1 year of technical support or IT experience 
Understanding of Microsoft products with the ability to diagnose application software and hardware problems 
General understanding of Retail Systems 
Ability to simultaneously and successfully handle multiple, disparate tasks 
Strong customer service, organizational, and communication skills 
Strong verbal and written communication skills 
Ability to effectively interact with internal and external business partners 
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.