It Support Analyst Night in Austin, TX at APEX Systems

Date Posted: 5/17/2018

Job Snapshot

Job Description

Job #:  849844

If you meet the below requirements, please send resumes to dfisher@apexsystems.com 

 

IT Support Analyst 

Over Night Shift 

Austin, TX 

 

End-to-end Tier I software and hardware technical support services for internal and external customers.    Duties, Functions and Responsibilities:   Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1.   Installs, maintains and provides technical support for users.

2.   Performs hardware, software, and applications support and preventative maintenance

3.   Performs end-to-end environment appropriate support utilizing best practices and documented procedures

4.   Works with customers and purchasing to identify solutions, and obtain quotes for those solutions.

5.   Responsible for inventory management and record keeping

6.   Develops, documents, publishes and provides communications 

7.   Performs system administration functions 

8.   Contributes to team dynamics and successes  

9.   Records incidents and events information

10.   Diagnoses and resolves or escalates technical support 

11.   Responds to Service Desk requests    Knowledge, Skills, and Abilities:   Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. •   Knowledge of standard application and operation systems like Active Directory •   Knowledge of desktop hardware and software •   Skill in entry-level technical writing and verbal communication •   Ability to demonstrate initiative and professionalism •   Ability to build rapport and elicit problem details from customers •   Ability to quickly identify and learn appropriate software and hardware  •   Ability to triage, engage others, and escalate appropriately •   Ability to write accurate reports, data and system documentation  •   Ability to pro-actively problem solve •   Ability to adjust to frequently to changing priorities   Minimum Qualifications:  

Two (2) years of education related to the job.  

Experience may substitute for education up to two (2) years