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IT Support Technician in Middleton, WI at APEX Systems

Date Posted: 4/15/2019

Job Snapshot

Job Description

Job #:  950647



Apex Systems is currently seeking candidates for an IT Support Technician position with a client located in Madison, WI.  6+ month long contract

**Please email your resume to Aaron, apeterson@apexsystems.com

As a Support Analyst, individuals will be responsible as the initial contact point regarding all level one technical support issues for the Service Desk within the Customer Support and Services Department. Qualified candidates will be open to night/weekend hours and will have the following professional experience:

 1. Provides support to customers with technical issues and requests:

• Answers inquiries to the service desk.

• Accurately records and prioritizes support issues/requests in the incident tracking system by following current procedures.

• Escalates support issues/requests to appropriate individual(s)/team(s) based on current guidelines and procedures.

• Researches, resolves and responds to support issues/requests in a timely manner in accordance with current standards.

• Responsible for all work assigned to ensure completion of tasks and proper communication with customers and peers.

 

2. Maintains knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers. This may include involvement in cross-training opportunities.

 

3. Rotates on-call responsibilities as needed.

 

4. May participate in team initiatives, such as projects, knowledge creation and application testing, to enhance the quality and efficiency of support provided.

 

Necessary Education or Work Experience:

 

• Associates degree in related field and/or equivalent combination of technical and functional experience required.

• Telephone support and/or customer service experience training and experience.

 

Required Knowledge and Skills:

 

• General knowledge of relevant operating systems, environments and applications used in support of customers.

• Ability to provide clear and concise communication to customers at all levels of technical and non-technical understanding.

• Ability to troubleshoot and provide incident resolution on a wide variety of issues.

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178