IT - Technology Support Analyst in Lawrenceville, IL at APEX Systems

Date Posted: 2/15/2018

Job Snapshot

Job Description

Job #:  822444

We are looking for a Desktop Support Analyst in Lawrenceville, IL


Migrating endpoints, printers, and phones.


Top 5-10 responsibilities

- Analyze/identify the nature and impact of problems/issues

-Identify and recommend appropriate solutions for incidents (e.g., workarounds, root-cause fix)

-Communicate problem/issue status, progress and resolution to end users in a timely manner

-Collaborate with other technical teams and/or vendors to help resolve problems/issues, as needed

-Document the processes used and steps taken to resolve and close incidents (e.g., Incident Management tools)


Software tools/skills needed

  • SCCM Shavlik
  • Customer Service Cisco
  • Virtual Private Network (VPN)
  • Anti-Virus and Anti-Malware
  • Cisco Security Agent
  • Data Encryption / Security
  • Data protection product implementation and administration
  • HIPAA Security Rule
  • Compliance Sarbanes-Oxley Compliance
  • Security Principles
  • Cisco IP telephony
  • IEX
  • Qfiniti/eTalk
  • VoIP
  • Altiris DS
  • Altiris NS HP
  • Service Desk Microsoft
  • Help Desk Certification (MCDST)
  • Processing in a Windows GUI Environment
  • IT Infrastructure Library (ITIL)
  • Cost Management
  • Deployment Planning
  • End User Training
  • Infrastructure Project Management
  • Planview Time Management
  • Cost Benefit Analysis (CBA)
  • Incident Management
  • Microsoft Windows XP Professional
  • Telecomm Analyst
  • Infrastructure Support
  • Technology Support Analyst
  • Reporting & Metrics
  • Phones / Telecom / Symposium
  • Intranet
  • Microsoft Access Microsoft Office
  • Communicator
  • Interviewing/Requirements
  • Elicitation
  • Active Listening
  • Negotiation/Salesmanship/Influencing/Persuasion
  • Microsoft Office Suite
  • Technical Writing
  • Meetings/Agendas/Minutes
  • Modern Business Communication (email, v-conference, etc)
  • Microsoft Outlook
  • Microsoft SharePoint Portal Server
  • Microsoft Visio


Must have

-Customer Service




Nice to have


-Cost Management


Work hours

-8:00 to 5:00 p.m. CST (1 hour lunch)










EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.