ITIL Supervisor in Memphis, TN at APEX Systems

Date Posted: 8/16/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Up to 10 year(s)
  • Date Posted:
    8/16/2019

Job Description

Job #:  988267
Apex Systems is looking for and ITIL Supervisor to join our IRS team in Memphis Tennessee.
 
Job Description
Provides technical, administrative, and operational leadership to assigned project or tasks covering all ITIL initiatives & support for the organization.
At this level, the position is typically responsible for managing multiple tasks or a single large project and supervising up to 5 exempt subordinates. Technical difficulty/complexity of assigned tasks/projects may also affect level selection.
 
1. Provides technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management.
 
2. Supervises assigned staff.
 
3. Leads in the development of technical ITIL procedures/processes, and ensures they are utilized throughout the project and subsequent operations & maintenance.
 
4. May also perform high level technical services on assigned tasks.
 
5. Conducts planning and provides recommendations to client on task workload and ITIL implementation.
 
6. Attends customer meetings and may serve as primary client liaison.
 
7. Interacts with vendors, other agencies, and other client staff on behalf of the client.
 
8. Coordinates development of deliverables and products.
 
9. Ensures quality assurance of project deliverables.
 
10. Maintains current knowledge of relevant technology as assigned.
 
11. Participates in special projects as required.
 
Education
1. Bachelor’s Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.
 
2. ITIL certification is required.
 
3. Professional certification (PMP) preferred.
 
Qualifications
8-10 years of related experience, including supervisory experience.
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.