Junior ServiceNow Developer in Portland, OR at APEX Systems

Date Posted: 6/26/2018

Job Snapshot

  • Employee Type:
  • Location:
    Portland, OR
  • Job Type:
  • Experience:
    Up to 3 year(s)
  • Date Posted:

Job Description

Job #:  861872

Specialist & Developer (Service Now) AM


Purpose & Overall Relevance for the Organization:


The Specialist & Developer if Service Now for AM will assist the Service Management team in ensuring service management processes and its capabilities are maintained. (Service management, incident management, problem management, change management, etc.) while assuring an excellent service delivering to the end users. This position will help in developing and updating forms and workflow within Service Now as well as running compliance reports, and  participate in activities and projects to enhance the end user satisfaction.


Help the Sr. Operations Manager Service Support on incident management, problem management and change management related activities.  Help to coordinate market activities around the maintenance weekend and individual changes on GIT and local services.


Key Responsibilities:


  • Architecting and designing implementations with the ServiceNow ITSM platform
  • Customizing and developing for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting
  • Demonstrated consulting expertise (gather requirements, problem solve and recommend) in mid-sized and large (Fortune 500) customer environments
  • Demonstrated ability to achieve high level of Customer Satisfaction on all consulting engagements
  • Planning and managing discovery/ assessment activities and defining high-level program/action plans
  • Identifying opportunities to drive more value from an organization's IT strategy through targeted areas contributing to improved business performance and innovation by addressing constantly changing business needs.
  • Understanding the business implication of process-centric IT in striving to achieve process excellence
  • Ensuring continuity for customer from pre-sales to delivery
  • Actively develop practice IP by driving continuous improvement of the processes, standards, policies, working methods, and tools
  • Assist the Service Operation manager in all daily operational tasks
  • Work with global teams in order to have the right ITSM processes in place in NAM


Key Relationships:


  • Senior Operations Managers 
  • Infrastructure Managers 
  • IT Staff in2nd and 3rd level departments
  • Onsite support staff
  • IT Service managers
  • External Service Desk provider
  • End users



Knowledge, Skills and Abilities:


  • Knowledge of Service Management approach (ITIL preferably)
  • Experience working with Service Desk technicians and managers
  • Process driven person
  • Ability to understand end users requirements, concerns and manage interaction between different parties
  • Proactive person with excellent communication skills
  • Knowledge in MS Excel and PowerPoint
  • Emphatic and positive person with great attitude and “can do” mindset


  • 1+ years of experience in IT Infrastructure and Application Development space.
  • 1+ years of Consulting experience (client facing)
  • 1+ years of leadership level experience with Enterprise Management tools (such as IBM Tivoli, BMC, CA, HP) and IT Service Management tools such as ServiceNow, BMC Remedy etc.,
  • ITIL V3 Certification (Practitioner or Service Manager Certification preferred)
  • ServiceNow certification (Implementation certification is preferred)
  • Strong knowledge of SDLC Methodologies such as Waterfall, Agile, Scrum etc.,
  • Expert level knowledge in ServiceNow scripting and Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP/S, etc.)
  • Deep understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment
  • Demonstrated Enterprise Architecture skills, especially in Enterprise System Management and IT Service Management space
  • Ability to socialize ideas, make recommendations and gather team consensus to move projects forward


Requisite Education and Experience / Minimum Qualifications:


  • Educated to at least degree level in a Business-Computing related subject or comparable qualification.
  • 1-3 years of work experience within international IT Service Management areas.
  • Desirable Project Management training
  • Very good in English written and spoken









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.