Lead Engineer in Cary, NC at APEX Systems

Date Posted: 5/27/2018

Job Snapshot

Job Description

Job #:  843941

If interested and qualified, please email resumes to Tanner at terlemann@apexsystems.com

Position

Tier III Technical Support Engineer

Summary

The Tier III Technical Support Engineer provides support to different clients. As such, it requires the ability to work in multiple different environments on many different hardware and software platforms. The incumbent is expected to be able to handle just about anything that is thrown their way - because we always find a way!  It is important that all work be performed correctly, within acceptable time limits and when planned. In this position, the incumbent works on his or her own with only general supervision. The incumbent typically works directly with client staff and management and at the client’s site and remotely. Working hours other than the standard weekday hours will be required from time to time.  If necessary, travel will be local.

Duties & Responsibilities

  • Conducts appropriate tests and verifications to ensure that customer expectations are met.
  • Performs troubleshooting to isolate, diagnose and correct abnormal situations and problems.
  • Provides technical support to clients in the form of answering questions and other assistance.
  • Ensure all documentation is properly maintained and updated in a timely manner.
  • Provides timely verbal and written communications with clients, vendors, and staff.
  • Ensure a high level of customer satisfaction by following procedures properly and completely.
  • Continues to improve technical and customer service skills through continuing education and certifications.

Expectations

  • Excellent analytical and problem-solving skills.
  • Ability to provide quick resolution to problems and think on your feet.
  • Be the go-to person for Support team when they get 'stuck'.
  • Strong verbal and written communication skills.
  • Must be customer service and detail oriented.
  • Dresses in a manner that professionally represents Technology Associates.
  • Is punctual and honors commitments.
  • Reliable transportation to get to client sites must be readily available.
     

Qualifications

  • Minimum 5 years experience in a closely related position doing technical support, troubleshooting, and escalations.
  • Past history of proven results (the 'go-to guy/gal' who thrives on a challenge!)
  • Proven experience with Microsoft Windows Server OS Management and Configuration
  • Practical knowledge of TCP/IP, DNS, DHCP, and common protocols
  • Active Directory Administration and Domain Management
  • Exchange and Office 365 Business and Enterprise Editions
  • VMware & Hyper V
  • Server Hardware
  • SAN and Storage Array Technology Configuration and Management
  • Terminal Server/RDS Server Configuration and Management
  • Internet Circuit Configuration and Monitoring, VPN Technology
  • Layer 2 Ethernet Switch Administration VLAN Management
  • IP Scheme Management
  • Enterprise Firewall Administration
  • Enterprise Backup Solutions
  • Knowledge of Centralized Service Tools