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Medical Customer Service Representative in San Antonio, TX at APEX Systems

Date Posted: 1/11/2019

Job Snapshot

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Job Description

Job #:  928552

Apex Systems, Inc., currently has a Customer Service opportunity available with one of our Fortune 500 Pharmaceutical clients in San Antonio, TX.

To Apply: Please email updated resume to Megan at


Contract: 6 months with potential for permanent hire based on performance and attendance

Location: San Antonio, Texas 78238

Shift: 9:00 AM - 630 PM, M-F

As a Clinical Representative, you'll show a high level of attention to detail, verbal and written communications skills, and the ability to problem solve in this dynamic work environment. Youll be working various assignments that require demonstrated urgency and the ability to meet set timelines. Youll have the opportunity to project a professional business image through phone interactions as well as internal communication.
Your responsibilities will include:
- Working incoming cases via phone (primarily) or fax to process coverage requests from members or prescribers
- Conducting outreach to patients and providers, and obtaining additional information needed to process requests
- Researching and correcting any issues found in the overall process
- Raising issues to Coverage Determination Clinical Pharmacists and Management team as needed
- Reading, analyzing, and interpreting general business correspondence, technical procedures, and governmental regulations
- Solving practical problems and dealing with multiple concrete variables in standardized situations
- Performing basic mathematical calculations
- Ensuring all cases are properly closed
- Ability to interpret a variety of work instructions provided through multiple mediums
- Ability to anticipate needs and resolve issues with urgency and to meet quality and production standards









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178


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