Medical Customer Service Representative in Bannockburn, IL at APEX Systems

Date Posted: 11/6/2018

Job Snapshot

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Job Description

Job #:  879041

Looking for a Patient Care Coordinator in Bannockburn, IL! Please email an up to date Word copy of your resume to if you are interested. Thank you!

Position Details:

Position: Patient Care Coordinator 

Work Location: Bannockburn, IL 60015

Pay Rate: $16.50/hr

Start Date: October 29th 2018

Contract Duration: approximately 3-6 months - chance for conversion based off performance

Regular Hours: flexibility to work an 8 hour shift between 7am and 7pm M –F 

Mandatory OT: throughout the year (especially Jan/Feb/March) there will be mandatory OT when business needs require it.


Receive calls and/or make phone calls to patients to:

  • Schedule delivery of medication to a patients home or MD office
  • Will take an average of 100 calls a day or 500 calls a week
  • Enroll a patient into services
  • Answer/troubleshoot questions from patients
  • Help to schedule refill orders
  • Update patient demographics
  • Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
  • Adhere to and reinforce standard operating procedures and training guidelines specific to HIPAA
  • Other duties as assigned

Position Qualifications:

  • Ability to handle an average of 100 calls a day or 500 calls a week
  • This position would require you to access patient records in a database, navigating multiple computer screens and typing accurate notes, while talking to a patient over the phone.
  • Strong communication skills with focus on professional demeanor and empathy
  • Ability to multitask efficiently in a high volume environment
  • Quality and metrics driven environment - agents who are not comfortable being audited and coached on call quality will not be successful

Required Qualifications:

  • High School Diploma from an accredited school or equivalent GED
  • 1 year of customer service/call center experience









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178