Medical Customer Service Representative in Lincoln, RI at APEX Systems

Date Posted: 6/26/2018

Job Snapshot

  • Employee Type:
  • Location:
    Lincoln, RI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  860543

The hours would be 11:30-8 M-F with alternating Saturday 9-1pm once fully trained. Candidates must have technician experience or similar experience. 

The agent will have to be licensed before working here. We can have the application signed and sent out once they accept an offer if they are submitted without active licence.

  Qualifications: Qualification Rating


  Position Summary: Responsible for ensuring at all times that each patient has a positive experience at CVS/pharmacy. As a Customer Care Specialist you will be heavily involved in Call Center interactions including inbound/outbound calls. Will be involved in non-payment issues along with third party resolutions. Will have interactions with patients/physicians. Involved with prescription fulfillment and mail order facility under the direction of the pharmacist.


  Duties: Responsibilities * Customer service through telephone and email * Order initiation and review * Data entry * Third party resolution * Payment handling * Communicate with off site fulfillment center(s) * Support field pharmacy operations * Customer issue resolution * Doctor calls * Support specialty programs. Accountabilities: * Must ensure at all times that patient has a positive experience with CVS/pharmacy * Required to obtain accurate information for prescriptions * Required to resolve any and all third-party issues/transactions * Involvement with both inbound/outbound call center activities * Professional interaction with patients * Professional interaction with physicians and field personnel * Partner with Customer Care Agents on price quotes, product availability, generic availability, bill questions, etc. * Familiar with mail-order facility * Maintain patient confidentiality * Must be flexible and adaptive to support operations * Access, input, and retrieve necessary information using several applications


  Experience: Competencies: Required * Effective verbal and written communication skills * Demonstrates attention to detail * Willing and enthusiastic about trying new approaches * Familiar with web site/e-mail applications and applicable MS Office applications * Must be flexible and adaptive to change in order to support operations * Excellent attendance and punctuality * If hired full time by CVS, candidate will be required to pass CPhT exam within 1 year of hire. * Previous experience as Pharmacy Technician * Medical background or retail experience Desirable * Bilingual in Spanish preferred










EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.