Member Debt Representative in Phoenix, AZ at APEX Systems

Date Posted: 4/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Phoenix, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  830188

Apex Systems, the nation's 2nd largest IT staffing firm, has an immediate opportunity for Member Debt Representatives to support one of our top, Fortune 500 clients in Phoenix, AZ! Please find the details below. If interested, please send your resume and best method of contact to Alex at

Schedule: Work schedules may vary between the hours of 7:00 a.m. to 6:00 p.m. Monday through Thursday, and rotating Friday/Saturdays from 7:00 a.m. to 11:00 a.m.

Member Debt Representative Summary:

The Member Debt Representative is responsible for understanding member's needs and delivering intelligent personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated to minimize loss to the organization. In addition, this role protects the financial interests of the company by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection.

Member Debt Representative Job Overview:

1. Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.

2. Serves as a resource to less experienced team members.

3. Contacts members in all stages of delinquency and across all product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.

4. Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security. Negotiates mutually satisfactory payment arrangements.

5. Actively uses and educates members on the debt analyzer and money manager tools on company website.

6. Completes required account verification, account maintenance, and documents all contact and collection attempts.

7. Utilizes extensive skip tracing tactics such, Lexis/Nexis, Accurint and ordering door-knocks to locate members' addresses and phone numbers.

8. Follows the Fair Credit Reporting Act (FCRA) and all other applicable local, state and national laws and regulation surrounding the collection industry.

Member Debt Representative Minimum Experience:

  • One year collections customer contact/sales or financial advice experience OR
  • Six months of recent collections experience (within 12 months of application date)

Member Debt Representative Minimum Education:

  • High School Diploma or GED equivalent required