Member Service Representative- Medicade in Watertown, MA at APEX Systems

Date Posted: 3/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Watertown, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  820246



Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

Apex has an opportunity for a Member Services Representative role in the Watertown, MA area. This is a 6 month contract to Full Time/Perm position and the pay rate is flexible depending on experience. Here are the details: 

For applicants who are interested in this Member Services Representative opportunity; please send a Word resume to Claudio Baccari, Senior Professional Recruiter-Application Delivery Lead (ADL), at

Position: Member Services Representative

Apex Job ID: 820246

Location: Watertown, MA

Rate: Negotiable based on experience

Duration: 6 month contract to Full Time/Perm

Position Description:

The Member Services Representative is responsible for providing accurate and thorough interpretation of our client’s benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers.  In addition, the Member Services Representative is responsible for resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations.  The Member Services Representative presents a consistent and professional demeanor to all callers and internal customers and is expected to identify opportunities to improve customer service and efficiency. The Member Services Representative is expected to take responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives

There will be a mandatory 4 weeks training period and the standard hours for this role at 830am-5pm.

The average call volume is 30-40 per day, with a focus on quality of support over quantity of calls.

Must haves:

Previous experience working within a Call Center environment

Strong communication and interpersonal skills

Eagerness to grow career long-term within a company

Additional Requirements:

Must be able to pass a background check

Additional Benefits:

Health and Medical Benefits options prior to the position going full time/perm

Apex Systems Inc. is an equal opportunity employer and encourages female and minority applicants to apply.









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.