Member Service Representative in Watertown, MA at APEX Systems

Date Posted: 2/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Watertown, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  812403

Member Service Representative Opportunity - Watertown, MA

Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.
Apex has an opportunity for a Member Service Representative for a client in Watertown, MA. 

The details for the opportunity are below. If interested in discussing further please send an updated resume in MS Word format to Brianna Andre,

Here are the details:

Position: Member Service Representative
Location: Watertown, MA
Duration: 6 month contract to hire
Rate: Negotiable based on experience 

Training Shift: Monday - Friday, 8:30am - 5:00pm (first 4-5 weeks)

Shifts After training: 
1. 9:00am - 5:00pm
2. 10:00am - 7:00pm
3. 11:30am - 8:00pm

(try to be flexible with either one as sometimes first choice is not guaranteed) 

1. Any previous related experience - retail, customer service, internship, etc.
2. Must have strong computer and telephone multitasking skills              
3. Someone who is driven and wants to excel in there career 

1. Proficient keyboarding skills

Job Description:
Under the general direction of the Call Center Supervisor, the Member Services Representative is responsible for providing accurate and thorough interpretation of this clients' benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers.  In addition, the Member Services Representative is responsible for resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations.  The Member Services Representative presents a consistent and professional demeanor to all callers and internal customers and is expected to identify opportunities to improve customer service and efficiency. The Member Services Representative is expected to take responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.

1. Strong potential to be converted permanent after just 6 months
2. Opportunity to get experience with a large, enterprise level and well-known client
3. 100% remote option after training and ramp up period (3 months)

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, a W2 hourly rate, weekly pay, and direct deposit!


EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.