Mission Support Operator in Livermore, CA at APEX Systems

Date Posted: 8/5/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Livermore, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/5/2018

Job Description

Job #:  852031


Mission Support Operator
6 month contract to hire
Livermore, CA

 

Overview:

This position supports special Ops missions. There are currently 8 resources (MSOs and Engineers) who sit in a mega Data Center (there are only 2 like this in the country) and they monitor numerous screens, in real time, showing missions that are taking place. Work hand in hand with the engineers to make sure that the systems are up and running and any issues are fixed immediately. It is a fast paced, high pressure environment that requires 24/7 support (running Panama shifts).

Panama shifts are described in this link: http://www.bmscentral.com/learn-employee-scheduling/panama-shift-schedule/

 

 Must Have:

1. TS/SCI or Top Secret clearance

2. 8 years of experience

3. Bachelor’s degree (If no Bachelor’s degree then they need 10 years of exp)

4. Linux

5. Solar winds

 

NICE TO HAVES (OR WHAT GETS THE WIN)?

1. Sec + Cert

2. Network + Cert

3. Splunk

 

Description:

Provides 24/7 Tier 0-2 operational support to base end customers and users in the field. Monitor the performance and capacity of end-to-end IT computer systems using a variety of tools.

Triage hardware, software, and environmental faults, alerts or malfunctions. When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community. Serve as first responder and ‘one-stop shop’ for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.

Duties include monitoring, recognition, evaluation, and correction of IT systems and network problems. Required to interface with the user community, Mission Directors, System Admins, Net Engs, external sites and other system operators as required for real-time detection, isolation, and resolution of problems.

Provide network monitoring, troubleshooting, Testing, and Analysis on a myriad of IT infrastructure systems and critical physical infrastructure (HVAC, Power, UPS, etc) in accordance with established SOPs / TTPs. 

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.