Network Technical Support Analyst in Lake Geneva, WI at APEX Systems

Date Posted: 5/13/2018

Job Snapshot

Job Description

Job #:  840233

Our Great client in Lake Geneva, WI has multiple contract openings for Network Technical Support Analysts. If you are interested please apply with resume to aboettcher@apexsystems.com


Details:

They will need to be well rounded in first line customer support, networking and have a strong customer focus.  Sharp, the right attitude, someone looking to learn as much as they can about new tech, that’s what we want…if that makes sense.

Position Purpose:

Migrate customers from legacy platform to Cloud & Provide tier 1 and 2 support services to customers and channel partners

Responsibilities:

  1. Lead platform migration activities on assigned customer accounts in complex healthcare and education network environments. 
    1. Migrate customers from legacy on premise AMP servers, legacy Wifi based hardware sensors and legacy synchronized time products to the Primex OneVue cloud based ecosystem
    2. Perform customer network assessments to determine fit/requirements necessary to support Bluetooth Mesh and OneVue communication within customer facilities
    3. Work with the database migration team to migrate customers from on premise AMP to cloud based OneVue accounts
  2. Work with the project management team to gather and coordinate customer requirements including: network assessments, site surveys, and pre-configuration data
  3. Provide technical support and troubleshooting services to customers (Tier 1) channel partners (Tier 2) and Primex field installers on the Primex portfolio of products.
  4. Track/Document service related issues in the service ticketing system. Escalate issues to tier 3 support for review as necessary and manage the customer interaction throughout the process.

Knowledge and skill requirements:

  1. Solid understanding of Wired and Wireless network architecture in large, complex environments including TCP/IP routing & switching
  2. Solid understanding of network security architecture and its impact on connected devices.
  3. Solid experience with Windows and Linux server configuration, virtualization and deployment

Key Job Activities:

  1. Installation of Wifi based Sensor products in complex healthcare network environments
  2. Installation of Bluetooth Mesh based synchronized time products into Healthcare and Education markets
  3. Troubleshoot customer reported product issues.
  4. Assist customer information technology teams in the troubleshooting of customer network and Wifi configuration issues related to the installation and operation of the Primex product portfolio in complex healthcare network environments
  5. Other related duties as assigned

Education and Experience required:

  • Must have Bachelor’s degree

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.