NOC Lead in Vienna, VA at APEX Systems

Date Posted: 3/5/2018

Job Snapshot

Job Description

Job #:  827792

Apex Systems is looking for a qualified Systems Admin with Lead experience to join a brand new contract in support of the Army. If interested, please send over your most up-to-date resume and certifications to Del Molina at


As the NOC Lead, you will be responsible for leading teams in a Network Operations Center, providing network and systems monitoring and administration for a global implementation of Microsoft UC Services (Skype for Business).  


These teams manage a highly-virtualized infrastructure across multiple commercial and government data centers.  These teams are responsible for all server, storage, backup, telecommunications, network, and Skype for Business application systems.


The ideal candidate will be highly technical, possess strong ITIL knowledge, have great interpersonal and communication skills, and enjoy leading a team and mentoring personal growth.   They will also have experience handling vendor/consultant relationships, experience in the federal/military IT industries, and have expertise with IT security best practices.


This role requires an active US Secret Clearance, certification at IAM Level III, and Security + certification.


In this role, you will you will be responsible for the following:


  • Responsible for envisioning, designing, and recommending plans for enterprise architecture to ensure optimal capacity, capabilities, and infrastructure are available to support the Service Level agreements
  • Responsible for executing disaster recovery and business continuity tests, exercises, and real-world responses
  • Oversee all technical aspects of service delivery and customer service/support
  • Ensure overall client satisfaction and all technical needs are delivered
  • When required, provide top level Project Management and implementation on budget, on time, and exceeding customer expectations
  • Oversee Systems Administration and L3 Skype for Business Support team members and ensure Service Level Agreements Are Met, Issues Resolved, and Clients are delivered issue resolution in a timely manner
  • Manage and supervise technical staff. Provide, administer, track, and oversee technical training of staff
  • Administer and manage ticketing system for all technical related issues
  • Must be able to work effectively in a team and supervise that team. Must be able to meet deadlines, manage time effectively, juggle multiple issues and projects, etc
  • Must be able to handle end to end troubleshooting issues with all aspects of the Information Systems to include network and telecommunications systems
  • Report to internal and customer management to collaborate for new initiatives and technical planning
  • Design, implement, manage and enforce SOPs for clients and internal use
  • Serves as an escalation point of contact when needed
  • This position requires the ability to work shifts on a 24*7*365 schedule, including on-call







Knowledge / Skills / Experience / Certifications:


  • 5+ years of System Admin and maintenance work
  • 5+ years of related experience in a IT Service Management capacity
  • Bachelor's degree in IT or related field or equivalent experience
  • Past and current demonstrable ability leading, supervising and managing a team
  • Past and current demonstrable ability to persuade and lead a team and customers
  • Past and current demonstrable ability to resolve conflicts and situations
  • Excellent organization skills and time management practices
  • Past and current demonstrable ability to design and enhance systems, processes and procedures to increase efficiency and results
  • Past and current demonstrable ability to design solutions stacks for customers
  • Past and current continuous self-education in multiple personal and professional endeavors
  • Excellent hardware and software troubleshooting skills. Broad and extensive working (hands on) knowledge of computers and IT industry, preferably some within the federal or military industries
  • Can demonstrate competency with Microsoft Windows Server, Microsoft Hyper-V, VMWare, storage platforms (HP preferred), backup systems, Skype for Business, and Office 365
  • Microsoft Certifications desired
  • Experience operating a team using ITIL service management standards, including managing a catalog of services and measuring performance
  • Candidates must be able to work on-site in the Vienna, VA or San Antonio, TX areas
  • Authorized to work in the US without sponsorship now or in the future
  • Holds at least a US Secret Clearance
  • Meet IAM III Certification requirements
  • Holds a Security+ Certification


EEO Employer

Apex Systems is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.