NOC Operator in Canonsburg, PA at APEX Systems

Date Posted: 2/13/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/13/2020

Job Description

Job #:  1039019
Apex Systems is seeking a Tower NOC Operator in the Canonsburg, PA area!
Position Summary
24/7 support in NOC environment. Monitor, track, and escalate Tower lighting issues to ensure company is in compliance with FAA/FCC notification requirements.

Essential Job Functions

• Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.

• Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.

• Open, track, and close NOC trouble tickets with the regions.

• Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.

• Assist in the monitoring and control of headquarters building and site security.

• Interface with field personnel to verify repairs and testing of lighting alarm systems.

• Assist in resolution of NOC daily reports.

• Basic troubleshooting and configuration of tower monitoring and lighting systems.

• Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.

• Provide first contact with land owners, outside vendors, police, fire and emergency service responders.

• Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages.

Education/Certifications

• High school diploma
Experience/Minimum Requirements

• Prior customer service and/or service dispatch experience

Other Skills/Abilities

• Basic telephone operation skills

• Excellent customer service skills

• Proficiency in Microsoft Office programs

• Skilled at completing tickets for maintenance purpose

• Ability to handle multiple simultaneous calls

• Knowledge of wireless communications a plus
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.