Incident Operations Manager in Jacksonville, FL at APEX Systems

Date Posted: 5/17/2018

Job Snapshot

Job Description

Job #:  849569

Apex Systems is currently seeking an Incident Operations Manager here in Jacksonville, FL. This is a contract position with potential to roll into full-time role with a large municipal entity. 

If you are interested in the position below please email an updated copy of your resume to David Presley at dpresley@apexsystems.com

Qualified Applicants must be able to work on Apex's W2 (NO Corp-to-Corp).
 

JOB SUMMARY:

Responsible for leading incident remediation activities. As a team leader, they will provide oversight and guidance on all activities relating to incident remediation including triage, evaluation, coordination and executive reporting.

You will also be responsible for monitoring the cloud environment. 

Work with the IT Application Owners and relevant process owners to translate area objectives and plans into actions that maximize productivity and performance, and contribute to the successful operation of IT across the Global Infrastructure Services team. 

Contribute to the development and refinement of the area processes ensuring integration with other relevant processes and functions in line with best practice (ITIL v3)

Build positive, open and constructive relationship with key stakeholders, working in partnership to ensure service delivery meets current and future business needs, meaning customer expectations as necessary.

Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.

GENERAL DUTIES & RESPONSIBILITIES:

  • Incident, Problem and Change Management
  • Incident Remediation - Responsible for leading incident remediation activities. As a team leader, you will provide oversight and guidance on all activities relating to incident remediation including triage, evaluation, coordination and executive reporting. 
  • Creating Root Cause Analysis anytime there is a major incident
  • Responsible for cloud monitoring
  • ITIL
  • Will be required to participate in technical investigations to support and assist incident response coordinators within multiple environments by assisting in the identification of threats, remediation of identified incidents, and validation of security incidents and events.


GENERAL KNOWLEDGE, SKILLS, ABILITIES & Requirements:

  • Demonstrable knowledge and understanding of managing Security Incidents
  • Demonstrable experience with documenting and implementing Security Incident Response Plans
  • Past experience with cloud monitoring using OpsGenie, or similar tools.(Azure Monitoring preferred)
  • Past experience working with ServiceNow - Preferred
  • Past experience scripting with PowerShell 
  • Proven knowledge to represent the business in the health care or financial field.
  • Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client.
  • Displays strong leadership qualities, decision making abilities, and strong business judgment.


 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.