Operations Support Engineer in Eden Prairie, MN at APEX Systems

Date Posted: 8/12/2018

Job Snapshot

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Job Description

Job #:  866291

Position: Support Engineer  

Location: Eden Prairie, MN



  • Monitor incident input pipelines and pick up Incidents on an availability basis
  • Follow up on alerts (email, text, phone, monitoring dashboards) and tickets created automatically or manually
  • Create Incident, Problem, and Change Tickets in ServiceNow as required
  • Access data from Monitoring, Error Logs, Queues, and Databases to analyze an Incident
  • Triage issues based on knowledge of applications and its infrastructure, and by using Play Books
  • Create/modify Play Books for Incident Triage on applications
  • Re-assign Incidents based on triage knowledge required
  • Communicate with Business and DEV teams as required for Triage and Root Cause Analysis
  • Suggest Improvements in Architecture, Design and Implementation of the applications to increase stability
  • Suggest Improvements in Monitoring and Application Logging
  • Ensure OPS SLAs are not being broken
  • Provide SME Triage and Root Cause Analysis in War Rooms
  • Participate in 24/7 support rotations



  • 4+ years overall IT experience
  • 2+ years working experience with Java - ie. production support, testing, developer, etc.
  • 1+ years of SQL experience
  • Experience with Incident/Problem Management System (ServiceNow preferred) and/or 2+ years Production Support experience


Preferred Skills:

  • Jenkins, Codehub, Git, Artifactory, MySQL, RabbitMQ



Please send resumes to Reegan at









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.