Operations Technician I in Saint Paul, MN at APEX Systems

Date Posted: 2/14/2020

Job Snapshot

Job Description

Job #:  1037341
Send resumes to cahmann@apexsystems.com
 
Job Description: Operations Technician One 
Education / Experience - Minimum Qualifications: 

• 1+ year of technical customer call center experience 

• Associate degree or 2 + years of related work experience 

• Cisco and Juniper certifications are a plus 

Knowledge: 

• Detailed understanding of the OSI networking model physical, data link, and network layers 

• A proven track record troubleshooting technical issues 

• An understanding of routing protocols and principals 

• Knowledge of firewall rules and NAT policies 

• Experience with Cisco command line interface. Other router CLI experiences a plus. 

• Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation 

General Work Competencies / Abilities: 

• Practicing excellent customer service 

• Demonstrating proficiency with trouble ticketing application and other internal tools 

• Ability to work in a fast-paced operational environment 

• Ability to answer customer calls and work issues via trouble ticket proficiently and independently 

• Ability to work all shifts in a 24 x 7 environment 

• Ability to learn in an ‘on-the-job’ training environment 

• Create trouble ticket which summarizes customer reported trouble
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.