Operations Technician I in Saint Paul, MN at APEX Systems

Date Posted: 7/18/2018

Job Snapshot

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Job Description

Job #:  857651

Send resumes to bkelsey@apexsystems.com ; local candidates only

Primary Job Responsibilities: 
- Monitoring and responding to alarms reported by the network monitoring system or directly by customers. 
- Perform circuit and restoration, recognize and analyze potential jeopardy conditions in the network and notify management with risk potential and impact assessments of our customers. 
- Troubleshooting of circuits 64k and under, T1, DS3, VPN and Ethernet including performing physical testing, circuit utilization, ping testing and trace routes based of trouble reported. 
- Communicate effectively with telecom providers, vendors, customers, and other entities within our company to drive the reported trouble to resolution. 
- Multitask and work as a cohesive team 
- Demonstrate excellent customer communication over the phone, SMS texting, e-mail and NTM trouble ticketing log notes. 

Required Skills, Systems, Experience: 
- High School Diploma/GED 
- 2+ years working in a call center environment working directly with customers 

Preferred Skills, Systems, Experience: 
- Associate’s Degree in telecommunications, networking, computer systems, or IT help desk support 
- Cisco Juniper, ALU certifications (e.g. CCNA, JNCIA, or NRS 1) 
- Comp TIA Network + certification 
- Previous experience with broadband and/or narrowband circuit maintenance, testing, and restoration in a call center environment 
- Previous experience with routers, IP protocols, configurations, and interfaces 
- Working knowledge and experience troubleshooting Metro Ethernet and TDM/MPLS communications Layer 1 and 2 topologies, such as DS0, T1, DS3, Ethernet, and ELAN-Eline services. 
- Technical knowledge and experience on contemporary IP routing technologies IPv4, IPv6, MPLS, TCP/IP, BGP, QoS, VPN. 

Soft Skills: 
- Able to multitask, make sound judgement, and apply logical thinking when under pressure 
- Effective communication 
- Comfortable working as a team in a fast-paced environment









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.