Ops 1 in Saint Paul, MN at APEX Systems

Date Posted: 3/8/2018

Job Snapshot

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Job Description

Job #:  811403

Operations Tech

Send all resumes to bwilson@apexsystemsinc.com 


Server Experience 

6+ months of experience 

Minimum Qualifications:


  • 1+ year of technical customer call center experience
  • Associate degree or 2 + years of related work experience
  • Cisco and Juniper certifications are a plus





  • Detailed understanding of the OSI networking model physical, data link, and network layers
  • A proven track record troubleshooting technical issues
  • An understanding of routing protocols and principals
  • Knowledge of firewall rules and NAT policies
  • Experience with Cisco command line interface.  Other router CLI experiences a plus.
  • Manage and correlate multiple trouble reports.  Communicate with customers and others in a repair situation


General Work Competencies / Abilities: 


  • Practicing excellent customer service
  • Demonstrating proficiency with trouble ticketing application and other internal tools
  • Ability to work in a fast-paced operational environment
  • Ability to answer customer calls and work issues via trouble ticket proficiently and independently

Ability to work all shifts in a 24 x 7 environment










EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.