Patient Care Coordinator in Pittsburgh, PA at APEX Systems

Date Posted: 5/11/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/11/2018

Job Description

Job #:  848490

Patient Care Coordinator

Job Summary
Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients’ suggestions and complaints.

Job Responsibilities
Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.

Provides timely response to patients’ inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.

Provides pricing, availability, and schedules information within established guidelines.

Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.

Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient’s condition.

Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism

Ensures that good patients’ relations are maintained and patients’ claims and complaints are resolved fairly and effectively.

Creates patient activities as a reminder for the following tasks including but not limited to follow?up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care.

Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.

Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports

Complete other stages of the order process as assigned including but not limited to scanning prescriptions, imagine indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations.

Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.

Basic Qualifications & Interests (BQIs)

High School Diploma/GED

Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page
orientation, using spell check and/or printing worksheets)

Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text,
selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates,
using find and replace, undo, spell check, track changes, review pane and/or print functions)

Experience providing customer service to internal and external customers, including meeting quality standards
for services, and evaluation of customer satisfaction

Basic math skills including addition, subtraction, multiplication and division.

Experience entering data into databases (ex: Excel)

Basic keyboarding skills (for example: operate by touch the letter, number and symbol keys with minimal
errors)

Basic Internet Explorer skills experience to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.