Patient Service Representatitve in Mount Prospect, IL at APEX Systems

Date Posted: 5/23/2018

Job Snapshot

Job Description

Job #:  851497

Apex Systems, the nation's 2nd largest IT Staffing Firm, is supporting several Call Center Pharmacy Technician roles for our pharmaceutical client in Mount Prospect, IL. This 4+ Month Contract offers the potential to convert to a permanent role along with benefits and 401K. If interested, kindly send your updated resume and best method of contact to Lauren at

**Pharmacy Tech/CPhT License is required upon applying!**

Hours: Monday - Friday- 8 hour shift starting between 10AM and 10:30AM

Position Summary
This position is responsible for overall coordination and processing of new patient medication orders and reorders. This includes verifying/reverifying insurance benefits; translating and entering new or refill prescriptions into the pharmacy information system; communicating and collecting copay amounts; obtaining authorizations/reauthorizations; and screening, identifying, resolving or deferring orders that have accounts receivable or clinical problems. This individual works with both internal and external customers to ensure that orders are processed in a timely manner and meet all financial and clinical requirements prior to fulfillment. 


  • Manage inbound calls and make outbound calls related to setting up specialty medication orders working with medical providers, customers, and other pharmacy staff to ensure patients receive their specialty medication in a timely manner . 
  • Receives and resolves issues over the phone & routes appropriately. 
  • Places outbound calls to participant and/or doctors’ offices. 
  • Prepares orders and coordinates deliveries. 
  • Collects and enters insurance and benefit data. 
  • Assists with administrative and operations duties as needed. 
  • May conduct benefit investigations as needed 

VIRTUAL TRAINING will be over the first 3 weeks, followed by 2 more weeks of Production Readiness 









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.