Patient Services Registration Clerk - Senior in Wailuku, HI at APEX Systems

Date Posted: 11/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    Wailuku, HI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  1028877

Job Title: Patient Services Registration Clerk @ large Healthcare Organization on Wailuku, Maui, HI (2 year contract)
Job Summary:
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision.
Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.
Makes members/patients and their needs a primary focus of ones actions; develops and sustains productive member/patient relationships.
Actively seeks information to understand member/patient circumstances, problems, expectations, and needs.
Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members/patients; responds quickly to meet member/patient needs and resolve problems.
Job Requirements: 1-5 years of work experience involving public contact, clerical, reception. 1-5 years of work experience involving cash handling or cash balance or reconciliation to include one year of work experience using multiple business software applications simultaneously.
High school graduation or equivalent. Must demonstrate strong customer service orientation, problem solving and verbal communication ability. Must enjoy constant public contact.
Basic math proficiency. Ability to prioritize and multi task. Typing 25 WPM 10-key proficiency.
Essential Responsibilities: Serves as Ambassadors for Kaiser Permanente by exhibiting respectful, professional, courteous and friendly behavior towards and around our patients and members and supporting the member/patient experience. Greets and determines patient needs.
Requests identification to properly register patient for services. Uses available resources to determine patient account status.
Selects or creates the appropriate account type at time of registration for the following: benefits, eligibility, patient liability, third party, coordination of benefits, venture programs, automobile insurance, workers compensation insurance, fee for service, or services for non-members. Identifies, interprets, captures and/or collects patients financial liability at point of service.
Provides documentation of transaction to the patient. When appropriate, provides information and has expert knowledge of Kaiser Permanente and its health plan portfolio, services and business cycle i.e. explain specific member benefits, identify clinic locations and services offered, and clarify Kaiser Permanente processes. Ability to recognize and to follow appropriate procedures for medical and non-medical emergencies.
Consistently demonstrates the ability to prioritize and multitask as it relates to the member experience. Demonstrates critical thinking and problem solving during challenging patient interactions and situations.
Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Meets and/or exceeds regional and departmental performance standards.
May be responsible for ordering and maintaining monies for petty cash and change orders. Other related duties as assigned. Medical office environment includes working in proximity to sick members with possible direct contact with potentially sick members. May work in fluctuating temperatures.
High traffic area with constant interruptions. Restricted space, confined by computer and related equipment with limited movement. Required to remain in assigned area and adhere to scheduled breaks and lunch.
May be required to stand or sit for extended periods of time. Video monitored with panic button linked to security services. Some occupational lifting, up to 30 lbs.
PAY RATE: $17/hr
Top Daily Responsibilities:
1. Interviewing patients or other responsible party for registration
2. Insurance verification, obtaining authorizations
3. Cashiering duties
4. Switchboard duties
5. Reception duties

Top (3) Required Skills Candidate Should Have:
1. Excellent Customer service skills
2. Oral & written communication
3. Cashiering/ money handling

Additional Skills Preferred
(Not Required)
1. Medical/ hospital experience
2. Medical billing or coding experience
3. Medical terminology

Variable shifts. All shifts are staggered. Day shift start times could be 7a or 11:30a start. Evening is typically 3p - 11:30p. On occasion, staff may need to stay to cover part of the overnight shift if short. Employee parking provided.
If you are interested in pursuing this opportunity, please send your most recently updated resume to James Tessier with Apex Systems (
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.