Problem Management Analyst in Fort Meade, MD at APEX Systems

Date Posted: 3/8/2018

Job Snapshot

Job Description

Job #:  829014

Apex Systems Inc., is immediately seeking a Problem Management/Trend Analyst who is a self-starter, highly organized and has a strong drive for quality. This position will support one of our highly-regarded clients in the government arena, and offer a strong upside for growth.


Client: Leading Government Integrator

Location: Ft. Meade, MD

Citizenship: US Citizen

Compensation: Competitive based on experience

Clearance: Able to obtain & maintain an Active TS/SCI


Job Description:

  • Gather trend data from various tools and reporting sources, analyze the data to identify possible trends and critical failures, develop trends and metrics reports based on the findings, and coordinate meetings and supporting presentations based on this analysis to DISA managers and Senior Managers.
  • Work is currently focused under the ITIL precept as incident, problem, or event management and to a lesser degree capacity and computing performance. As internal DISA technology becomes available this balance will shift based on identified trends and a goal to represent a balanced quality of service view.
  • Provide management insight into trends impacting DISA Network and Computing Services to identify opportunities to reduce outage time, identify reoccurring issues (problem management), reduce days to root cause determination, decrease implementation time for permanent fixes, decrease problems due to changes, improve management decision making, and allocate resources based on DISA priorities to effectively and efficiently address and remediate reoccurring or critical failures. This will require analyzing outages, incidents, and events for possible trends, developing trend reports, and participating in DISA incident and problem management teams and working groups to assist with remediation of these issues.
  • Provide timely, informative management analytical and trending reports on DISA Network, Computing and Applications Services to provide decision support to Agency leadership and management to improve performance and service delivery.


  • Must have an active TS/SCI clearance
  • BS Degree in related field & 7+ years of relevant professional experience in Trend Analysis roles. Related military experience also accepted.
  • Must have experience with a Ticketing Management System such as Remedy or Heat
    • Remedy preferred
  • Must have strong hands-on experience with the Microsoft Office Suite; specifically Excel (Pivot Tables), SharePoint, and PowerPoint
  • Experience gathering trend data from various systems, coordinating meetings, and creating presentations around the data
  • Must have experience in providing support and high level briefings, to upper management & military personnel


  • DOD 8570 Certification.
  • Familiarity with Network environments and vulnerabilities
  • Problem Management (ITIL)
  • Incident Management (ITIL)
  • Integrated Network Management System (INMS)
  • Mission Assurance Decision Support System (MADSS)
  • Element management System (EMS)