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Process Analyst in Golden Valley, MN at APEX Systems

Date Posted: 12/7/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/7/2018

Job Description

Job #:  918672

Title: Process Analyst

Location: Minneapolis, MN

Duration: 3-6 month contract, with potential for extension

Description:

A Process Analyst who has experience in delivering ITSM process and tool improvements, with extensive knowledge and experience in mapping processes, writing stories, and documentation.  This person would ideally be located in Minneapolis, in close proximity of the project team, with the ability to travel to Richmond, VA for onsite workshops/meetings with the customer.

*The scope of this project will be to improve our Partner’s current state to the short-term Target Maturity Level by each process area. Process areas for initial focus include:

  • Service Catalog Management
  • Change Management
  • Problem Management
  • Incident Management
  • Request Fulfillment
  • Asset and Configuration Management
  • Release and Deploy Management

 

In addition to the focus on process. There will also be a need to consolidate and streamline tools used by the team. This effort will include the replacement of the DXC ServiceNow with the ATA ServiceNow as the targeted ITSM Platform. Integration between the ATA ServiceNow and DXC and/or AT ServiceNow may be required based on support models for global platforms (e.g. ABS).

 

High-level work description:

  • Contributes to the mapping of existing AP to ATA processes, standards and methodologies, as well as their adoption and adherence
  • Ensures processes are documented, understood and there is a method for maintenance
  • Monitors and reports on adherence of defined processes
  • Identifies and assists with automation of the processes within ATA SNOW
  • Work with Process Owners and Service Owners, with responsibility for writing and testing Stories  
  • Integration of ITSM processes
  • Onboarding of customer ServiceNow
  • Transition of Service Desk from current provider to new provider
  • Integration between ServiceNow instances (TBD)
  • Definition of ongoing Run support model/staffing needs
  • Organizational Change in support of process/platform integration
  • Training and Communication to Technology teams
  • End User Portal development, training, communication
  • Portal will include self-service for Incidents and Requests

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178