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Production Support Analyst - Senior in Oakland, CA at APEX Systems

Date Posted: 1/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    Oakland, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  929107

Senior Production Support Analyst

Applications due: 1/14/2019 latest


Recruiter: Natalie Pong,, 971-712-7750


Details: Possibility to convert to FTE after 15 weeks onsite. Benefits offered even during contract.


Work Location: 100% onsite at Oakland, CA 



  • Ability to work on Apex System's direct W2
  • Must have experience with IBM mainframe operations and healthcare EDI operations.
  • Also desirable is experience with SAS in a UNIX environment (including SAS GRID)
  • Bachelor’s degree or equivalent experience-5-10 years of the above relevant work experience in areas such as business systems analysis, systems support, data analysis/reporting or administration
  • Excellent interpersonal and communication skills: verbal and written
  • Strong problem solving and diagnostic skills required
  • Strong detail and quality orientation essential
  • Ability to adapt to constantly changing environments & priorities required
  • Self-motivated team player who can work independently with some management direction and who can work collaboratively with various stakeholders is required
  • Proficiency in data management, analysis and reporting tools, e.g. MS Access, DB2, VB, SAS preferred
  • Proficiency in Microsoft Office Suite, advanced Excel skills preferred



  • Provides analysis to develop, design, implement, maintain and support new/existing product system administration both internally and with external vendors.
  • Work includes responding to end user/client problems/issues/requests within the application/system, performing data and job management, supporting connectivity and interfacing issues, and researching/remediation of data and technical issues.
  • Position includes: analytical research and critical thinking, 1st tier support, issue management, job scheduling, interface and job monitoring, system report review and issue resolution, user access administration and SOX control management, data support such as database configuration, queries and reporting, recommending/designing/developing solutions, analyzing efficiencies, conducting/supporting functional testing
  • Monitors, supports and maintains day-to-day existing functionality/programs/performs system analysis and troubleshooting to resolve end-user/clients data and technical issues
  • Participates in/performs intermediate system analysis and troubleshooting to implement new functionality/programs/applications
  • Researches, configures, tests and implements new functionality/programs/applications to support a business need
  • Coordinates and works with experienced stakeholders on troubleshooting issues of intermediate to advanced complexity and contributes to system design solutions
  • Grants end-users access to systems and allocates the appropriate system security levels based on requests, approvals per SOX guidelines
  • Participates in testing of system functionality to ensure user acceptance
  • Performs intermediate analysis/support using databases and data reporting tools
  • Ability to access data via VB, SQL , DB2 and SAS
  • Monitors, develops, maintains, and manages reports, including ad hoc reports -Data analysis and support of key department deliverables (e.g. EOCs and ID Cards)
  • Helps design, develop, and implement new and improved processes, and tools and system enhancements
  • Serves as a link between the business users and IT technical support team
  • Participates on projects as assigned
  • Prepares training materials and communication updates and conducts training









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178