Production Support Analyst in Austin, TX at APEX Systems

Date Posted: 6/13/2018

Job Snapshot

Job Description

Job #:  857268

Position: Production Support Analyst

Length: Permanent, Direct Hire

Salary: $60,000-$65,000

Location: Austin, Texas

*If interested, please email updated resume to*

Job Description:

Responsible for: Maintenance, support and operations of company's primary software system that spans 100's of stores in a variety of geographies. Team is also responsible for various corporate systems.

Team responsible for:

Software release:

Roll out support for 100's of locations (US, mexico, central America)

Pre-release final testing of new releases

Tier 2 trouble ticket resolution:

Defect verification, triage and prioritization

Production monitoring:

Software batch processing verification

Database replication and network monitoring

Software deployment control and verification

Work hands on with infrastructure and integration teams and vendors to research, diagnose, troubleshoot and identify solutions to resolve issues in the Client's production systems.


3+ years service desk or operations support role

3+ years experience in a business-critical, multi-location, retail production support environment

3+ years experience supporting multi-tier application 


Bachelor's degree or equivalent from 4 year school in a tech related field-- Computer Science or Information Systems


  • Exp with help desk software
  • Exp using issue tracking tools-Jira
  • Exp with a network management system- solarwinds
  • Exp with notifications systems such as PagerDuty or xMatters
  • Exp with job scheduling software such as UC4
  • Testing background is a plus
  • Ability to explain technical concepts to a non technical audience, exp working with customers and staff possessing a wide range of technical expertise is REQUIRED
  • Proven ability to exercise independent judgement and take action
  • Strong customer service orientation and proven ability to effectively prioritize and execute tasks









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.