Production Support Manager in Santa Clara, CA at APEX Systems

Date Posted: 1/25/2018

Job Snapshot

Job Description

Job #:  816312

8 Month Contract

M-F 8:30 to 5:00

Santa Clara Valley, CA

Apex Systems, the nation’s 2nd largest IT Staffing organization, has an immediate opportunity for an Production Support Manager role to work for our client who is one of the world’s largest and most admired companies. If you’re looking for an organization that focuses on innovation, social responsibility, and quality, then this is the place for you.

Responsible for managing a team of off-shore contractors that provide production support and User Acceptance Testing (UAT) execution. Lead the repair centers user acceptance testing from script creation, test execution, issue resolution through test completion. Able to provide an accurate assessment prior to UAT sign off, stating sign-off risk and available risk mitigation.

  • Develop KPI's and report weekly on frequency of production issues relating to systems, and detect patterns due to system gaps.
  • Communicate effectively with throughout the organization to initiate or improve process relating to systems and operational interactions.
  • Support the system program managers with testing and system enhancement changes.
  • Manage the production support team on process improvements, process documentation, and development training materials.

Company & Group Details:

The organization offers several perks, including great benefits, an onsite café, outdoor patios and other rewards programs.

*Please note that as a contract employee of Apex Systems, you’d be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; Corporate Discounts/Perks and our Referral Program.*










EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.