Program Manager in Richfield, MN at APEX Systems

Date Posted: 5/17/2018

Job Snapshot

Job Description

Job #:  840901

Title: Program Manager

Duration: Projected through 11/1/18

Work Location: Richfield, MN

Project Description:

Position Overview:


Product Operations Manager, Mobile Apps

The Product Operations Manager, Mobile Apps will focus on the program operations, in-market product integrity, and new-release quality for mobile apps for Best Buy.  The Product Operations Manager, Mobile Apps will work collaboratively with Engineering, product management, product design, web operations, partner iOT cloud providers, and Business teams to develop end-to-end program structure, release strategy and cadence, and in-market operations improvements for existing and future smart home products. These products require coordination and alignment across multiple software, hardware and business teams. The product operations manager will be responsible for overall program structure, product readiness process and schedule, new-release quality oversight, and establishing in-market operations processes to drive a quality customer experience for Insignia smart home product customers.


Key Responsibilities

PRE-LAUNCH: Effectively translate business strategies, product roadmaps and marketing timelines into a program structure and go-to-market schedule, aligning dependencies across teams and ensuring end-to-end process aimed at ensuring quality new product releases.

Work within a matrix organization collaborating with business stakeholders, user experience (UX) teams, project managers, product managers, technology operations, engineers and other relevant teams.

Act as a leader within the team, driving quality-focused process.


AT LAUNCH: Review release-readiness and app experience for quality, functional completeness, and stability, working with a QA team, hardware and software engineering teams, and customer experience teams.


POST-LAUNCH OPERATIONS: Own program reporting and communications across stakeholder groups.


What would a normal day for this position look like??

We plan product releases, including product features and supporting cloud platform needs, and in-store ship date targets many months in advance. We build app features in 2-week sprints, and in an agile fashion.  You will work with the Director of Mobile App product and other Senior Product Managers on the mobile app team, senior product leaders within the Exclusive Brands product team and Connected Home merchant team, and partner teams to derive a program structure, program schedule, and processes to deliver against the product go-to-market plan. You will align with supporting service engineering teams and other product owners to align dependencies and delivery schedules, and report status and risks to program leaders and stakeholders. You will own understanding current in-market performance and customer needs, and reporting on current state, and partnering with operations and product teams on recommending courses of action to improve customer experience for in in-market and planned new products.

You will be instrumental in reviewing quality of new app releases, and partnering with internal and external testing teams to assess release readiness.

Skills Overview:

Basic Qualifications:

Bachelor's or advanced degree in IT, Computer Science, Engineering, Business, Marketing or related field or equivalent work experience

3-5 years Project and program management experience with consumer-facing software products, SaaS, or PaaS, consumer products or technology company with experience in web, software.


Preferred Qualifications:

Project or program management, or scrum manager experience with mobile application development teams

Experience in in-market operations with consumer-facing software, SaaS, PaaS products.

Project and program management experience with consumer-facing hardware products.

Ability to understand basic and complex architectural diagrams and data flows

Experience with iOT platforms, connected/smart electronic devices

Experience with varied production methodologies such as forms of Agile development and/or Lean Development

Track record of project execution; completing and shipping excellent products on time and on budget

Proven ability to work under rapid development cycles with medium to large teams to achieve a common goal

What are the technologies and the depth of the technologies that a candidate must have in order to be successful in this role?

Experience with Jira/Atlassian product workflow tools

What are the soft skills that you feel candidate’s must-have in order to be successful in this role?

Great verbal and written communication skills

Great reporting skills

Program management rigor

Experience working with Stakeholders

Experience working across multiple locals and remote teams

Prescreening Questions

 Explain your experience as a Program Manager, managing complex delivery across multiple teams.

What experience do you have working with distributed teams, working across cities and time-zones?


Interview Process –date(s)/time(s) that are blocked on the manager’s calendar for interviews:


30 min phone interview with HM followed by in person interview – will Skype in Seattle team