Project Manager in Dearborn, MI at APEX Systems

Date Posted: 6/5/2018

Job Snapshot

Job Description

Job #:  855202

MPP - The Product Designer, as a member of the delivery team, will be responsible for understanding all aspects of the business need, with focus on one or more functional work streams. This will include managing deliverables, understanding of the various business processes and daily interaction and relationship management with key business customers and IT team members. This position will support exciting projects in the Global Contact Center Program and provide opportunities to learn technologies such as Microsoft Dynamics 365, Chatbot, Portal, and other Cloud Based technologies on a large global program. Responsibilities: - Work with the business to develop regional and functional business requirements and represent as global requirements - Collaborate with internal specialists to research business and tech trends appropriate to business and IT solution definition - Work with the development team to ensure business requirements are communicated clearly and understood - Participate in the development and review of functional requirements documentation - Present and review business analysis and reengineering results of tasks to mid-level IT and business partner management - Work with business partners to identify project business value and associated metrics - Drive and challenge business owners on their assumptions of how they will successfully execute their plans - Work with the business to ensure testing plans are robust and facilitate testing with internal and external interface teams - Participate in the planning, creation, and execution of business partner testing and acceptance testing - Perform analysis on production issues as appropriate - Interface with affected application teams to coordinate testing, when necessary Skills Required: . Ability to deliver project commitments . Must be team-oriented and have excellent oral and written communication skills . Strong analytic and problem solving skills . Good organizational and time-management skills . Experience in all phases of the development lifecycle . Applying agile practices to solution delivery . Requirements gathering, Use Case, and Test case development. . Global business acumen . System Integrator / COTS Implementation Skills Preferred: N/A Experience Required: . Ability to deliver project commitments . Must be team-oriented and have excellent oral and written communication skills . Strong analytic and problem solving skills . Good organizational and time-management skills . Experience in all phases of the development lifecycle . Applying agile practices to solution delivery . Requirements gathering, Use Case, and Test case development. . Global business acumen . System Integrator / COTS Implementation Experience Preferred: . Emerging technologies, cloud architectures, security and/or any other service-oriented architecture . Replacing legacy systems and driving business change with new technology . Experience with continuous improvement by investigating alternatives and technologies . Knowledge of Customer Service Division (FCSD), Marketing and Sales. . Knowledge of Global CRM, Contact Centers, MPS, Pass and related technologies (e.g. Case Management, Knowledge Management, Chat, Telephony) . Delivery Experience This program is an exciting, evolving area that is core to Consumer Engagement vision. It offers the opportunity to make a difference and work with business teams at the forefront. Education Required: B.S. Information Systems, Computer Science or equivalent work experience in the requested field Education Preferred:   Additional Safety Training/Licensing/Personal Protection Requirements:

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.