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Provisioning Analyst in San Ramon, CA at APEX Systems

Date Posted: 2/22/2018

Job Snapshot

Job Description

Job #:  809590

Job Title: Provisioning Analyst

Length: 6 Month contract (Extensions possible & Expected)

Pay Rate: $20/Hr. - $23/Hr.

Location: San Ramon, CA or Houston, TX

Other Manager Notes:

  • Ideal candidate
    • Remedy or Other Change Management Tool experience
    • Process Improvements  

JOB DESCRIPTION

The Service Provisioning Analyst is responsible for managing and executing the work intake process for servers, shared databases; maintaining support options and process integrity. This role is customer facing and requires solid coordination, organization, communication and negotiation skills. Partners with multiple teams (i.e., DCA, DMI) to ensure delivery of appropriate systems and functionality.

 

Position Details - responsibilities for this position include but are not limited to:

  • Processes requests for server and shared database service hosting’s: includes hosting options, coordinator between customer and DCA/DMI build processes.
  • Manages high volume of incoming requests: required to manage the requests from creating initial Remedy case through follow up until service moves to production mode or decommissioned.
  • Uses metrics to measure and improve work processes and service delivery experience.
  • Identifies and implements process improvements.
  • Provides process expertise to enable process integration and standardization
  • Liaises with Data Center Assets and adjacent support and delivery teams to ensure work process are followed and completed per Remedy Workflow mappings.

 

Required Qualifications:

  • At least three years of work experience with working knowledge in the following technologies or application areas: Windows, Remedy system or a similar change management tool, IIS (Web Sites)
  • Technical aptitude on server infrastructure
  • Strong organizational and leadership skills
  • Strong communication skills - written and presentation/oral
  • Strong coordination skills
  • Process improvement experience

 

Preferred Qualifications:

  • Bachelor's in Computer Science, MIS, or other related degree.
  • UNIX, WINS & DNS Management, Messaging (Exchange 2003 or newer), Oracle Database, SMS, Monitoring tools/applications (SCOM), RCA & incident reporting, Technical writing (technical processes and procedures), SiteMinder, F5, Change Incident and Release Management, Windows Security & Compliance
  • Cloud understanding beneficial

 

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.