Remedy Administrator in Woodlawn, MD at APEX Systems

Date Posted: 4/24/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Woodlawn, MD
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    4/24/2018

Job Description

Job #:  843108

Apex Systems Inc. is immediately seeking a Remedy Administrator who is a self-starter, highly organized and has a strong drive for quality. This position will support one of our highly regarded clients in the government arena, and offer a strong upside for growth. If you want to work with a dynamic group of dedicated, technical professionals on a collaborative team, we encourage you to apply.

 

Position:  Remedy Administrator   

Location: Greater Baltimore Area 

Clearance: Public Trust

Timeline: Immediately

Schedule: In office on Mondays, Remote Tuesday-Friday

 

Role for Remedy Administrator:

 

Hands-on administration of the Remedy ITSM suite version 7.6 (or higher). This includes both a working and developing knowledge of Change Management, Incident, Problem Management, and Knowledge Management system.

 

 Responsibilities for Remedy Administrator:

 

• Functional knowledge of BMC ITSM Remedy Software modules supporting Service Management tools (e.g., Incident, Change, Probleam, Asset, ADDM, SRM, Business Objects )

• Extract data, format and run reports, or perform specific analytical functions using ITSM application modules e.g. Incident, Change, Problem, and Asset.

• Provide ITSM product support to business unit customers using the ITSM software.

• Support business solutions built upon the ITSM Remedy application running in this environment in terms of efficient performance or obstacles to smooth production.

• Monitor operations of the ITSM Remedy application and its associated network of servers on which the cluster of applications operate.

• Support business solutions running in the ITSM Remedy environment in terms of efficient performance or obstacles to smooth production.

• Troubleshoot more difficult or complex production slowdowns or bottlenecks and determine if application, OS environment, or network is causing problem.

• Follow documented standard operation procedures of systems in assigned environment

• Document standard operation of a system or technical measures taken or recommended to improve a system's functionality.

• Perform application shakeout and testing to ensure continued smooth production.

• Follow documented measures to maintain or perform application upgrades, including installing up to date patches and service packs.

• Participate on larger projects involving team resources as a key support resources

• Manage system access; train and support users (fellow team members) and IT team.

• Support system users, responding to users within service level agreement. This includes application, configuration, and monitoring requests from users.

• Provide work guidance or technical assistance to end-users and less senior team members.

• Complete assigned ITSM Remedy Service Online Requests to implement access changes, support group maintenance, and system configuration changes.

• Perform in the role of day-to-day ITSM Remedy production support.

• Experienced in designing, developing, testing and deploying custom Remedy application and workflow enhancements from business requirements

• Apply patches and updates to ensure applications are properly secured and up to date; provide recommendations to the customer for version upgrades and major revisions.

• Manage Remedy user accounts and process access requests.

• Administration and maintenance of an ITSM Remedy solution.

• Experience with configuring, updating and loading Remedy foundation data and asset information and troubleshooting data load issues; installing licenses and troubleshooting licensing issues.

• Administer application data daily, process queries and reports as requested by users, and monitor server logs to ensure that all system transactions are processed correctly.

•Experience with developing reports and dashboards, Remedy Business Objects, Business Objects and/ or Crystal Reports.

• Perform analysis and documentation of requirements and corresponding process analysis; monitor and manage the operating systems supporting the Remedy servers

 

Requirements for Remedy Administrator:

• 2-5 years+ experience administering Remedy v7+ AR - Action Request Service Management tool including Help Desk Incident, Change Management (CMDB)

• Knowledge of, and experience with, Remedy version 8.0 or 8.1 preferred

• Experience with doing Remedy migrations and upgrades preferred
*Please note that as a member of the Apex Systems team, you’d be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; and our Referral Program.*

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.