Remedy Developer in Baltimore, MD at APEX Systems

Date Posted: 3/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Baltimore, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  829324

Our client is seeking a Remedy Developer to join their team in Baltimore, MD. This is a contract position and salaries will be based on experience.

Location: Baltimore MD

Position: Remedy Developer  

Clearance: Public Trust

Timeline: Needed ASAP

Responsibilities for Remedy Developer:

  • Strong hands-on application support with ITSM Remedy 8.1 (or higher) administration, CMDB, Asset Mgmt, Incident Management, etc. Hands-on experience with Oracle 10g/11g SQL query performance optimization, Pl/SQLL and UNIX.
  • Provide operational support to business unit users of the ITSM Remedy application.

In depth knowledge of Remedy version 8.1 (or above) including the ITSM Application Suite.

  • Hands on experience both developing and administering the ITSM Suite version 7.6 or above.
  • Ability to design and create custom applications based on Remedy architecture.
  • Experience with Crystal Reports software.
  • Ability to provide accurate completion times for assigned tasks.
  • Experience with Business Objects reporting software.
  • Ability to troubleshoot Remedy workflow.
  • Knowledge of the Incident Management system including configuration and development.
  • Knowledge of the Change Management system including configuration and development.
  • Ability to participate as a member of a project team.
  • In depth knowledge of ITSM Foundation Data and its relationship to the individual ITSM modules.
  • Experience with configuring, entering, and updating Remedy Foundation data to be used in all ITSM modules.
  • Ability to support customer issues in a timely manner.
  • Be able to follow standard operational and documented change procedures.
  • Strong communications skills.
  • Ability to create cohesive and comprehensive customization documentation in accordance with a provided format.
  • Strong unit and acceptance testing skills.
  • Knowledge of Remedy licensing.
  • Performs complex systems development and design work that may include logic design, I/O design, firmware development, model formulation, manufacturing and development cost projections, computer architecture analysis and design, and analog or digital systems engineering.
  • Performs systems modeling, simulation, and analysis.
  • Develops documentation on new or existing systems.
  • Develops and directs tests to ensure systems meet documented user requirements.
  • Identifies, analyzes, and resolves system problems.
  • Provides system/equipment/specialized training and technical guidance.
  • Determines system specifications, input/output processes, and working parameters for hardware/software compatibility.
  • Provides guidance and work leadership to less-experienced systems engineers and may have supervisory responsibilities.
  • Serves as liaison with clients, participating in meetings to ensure client needs are met.
  • Maintains current knowledge of relevant technology as assigned.
  • Participates in special projects as required.

Basic Qualifications for Remedy Developer:

  • 5 years of related systems engineering experience.
  • 2-5 years+ experience administering Remedy v7+ AR - Action Request Service Management tool including Help Desk Incident, Change Management (CMDB)
  • Knowledge of, and experience with, Remedy version 8.0 or 8.1 preferred
  • Experience with doing Remedy migrations and upgrades preferred
  • Experience with Remedy Web Services
  • Knowledge of Remedy Problem Management
  • Experience with the Remedy Configuration Management Database (CMDB).
  • Designing the CMDB
  • Building the links within the CMDB
  • Experience in training licensed users in the usage of the Remedy ITSM Suite.
  • Experience integrating Remedy with other products either directly or through the API.
  • Knowledge of Atrium Discovery and Dependency Mapping tool.
  • Experience building reports with Crystal Reports software
  • Experience building reports using Business Object using Webi

Please note that as a member of the Apex Systems team, you’d be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; and our Referral Program.*