Representative, Command Center - United States in Alpine, UT at APEX Systems

Date Posted: 5/24/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Alpine, UT
  • Job Type:
    Other
  • Experience:
    Up to 2 year(s)
  • Date Posted:
    5/24/2018

Job Description

Job #:  843116

Apex Systems, the nation’s second largest IT staffing firm, has an immediate opportunity for a Customer Support Representative with experience in Schedule and Dispatch work to support one of our top clients in Draper, UT! Please find the details below.
If interested and you believe you are 80% qualified, please send your resume and best method of contact to Ronae or Kaitlyn at rredwine@apexsystems.com or khamby@apexsystems.com.

 

Schedule and Dispatch Specialist Overview

Job Title: Schedule & Dispatch Specialist

Location: Draper, UT

Contract Length: 6 month with possible extension up to 2 years or perm conversion

Pay: $12 – 14/per hour

Principle Duties and Responsibilities:

  • Manage communications and requests from field engineers through email and phone calls.
  • Assists with monitoring and balancing the workload of all assigned corrective maintenance Customer Engineers.
  • Enter data from these communications into corresponding systems while maintaining a high level of accuracy and efficiency to meet the 1 hour OLA for all communications throughout prescribed shift.
  • Track and respond to all incoming field requests for corrective maintenance services.
  • Identify and dispatch available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support. This includes using the proper escalation path and notifying the proper Service manager and Director and other appropriate personnel.
  • Orders parts for the Customer Engineers to expedite call handling.
  • Maintain a basic understanding of account base information including internal contacts and basic requirements and procedures for major accounts.
  • Track on-going corrective maintenance issues on turnover and maintaining continuity.
  • Partners with other Schedule & Dispatch Specialists within a Geography to source and share additional corrective maintenance resources across the division for effective resource utilization.
  • Adheres to product specific guidelines, procedures, and best practices.
  • Adheres to all administrative policies and escalation procedures.
  • Uses sound judgment, application of general business principles and demonstrates initiative in carrying out assigned duties.
  • Maintains a current information repository of divisional resource skills and geographic limitations.
  • Responsible for first line of support for Corrective Maintenance and Account Management CE's

Required:

  • Good computer skills to include data entry.
  • Must have knowledge of Microsoft Product suite including Outlook, Word and Excel.
  • Must be able to work under the direction of more experienced Schedule & Dispatch Specialist as well as Management.
  • Must be able to respond in a timely manner and prioritize tasks based on urgency and impact to the business.
  • Must have 1-2 years customer service in a related field and computer experience.
  • Must have steady work history.

Desired:

Knowledge of Oracle/CSI logging systems and other service delivery applications a plus.

Work schedule requirements:

  • Must be available to work at least two shifts (Day, swing or grave; shift length may vary) to provide 24X7 coverage
  • May be required to work overtime.
  • May be required to work Alternative Work Schedule.
  • May be required to change shift as business dictates
  • Schedules can shift, but not without notice and they typically stay in the shifts for at least a quarter.

Interview/Screening process:

  • Conversation with an Apex recruiter followed by a 1 minute typing test
  • A 2 question customer service worksheet
  • If resume is selected by the hiring manager, you will be asked to come in for an in-person interview

 
**Please not that as a contract employee of Apex Systems, you’d be eligible for health, dental, vision, and life insurance; direct deposit, weekly pay, and our referral program**

 

Is this opportunity not exactly what you are looking for? No problem! We have offices and opportunities across the country—visit our Talent Network to see what else is out there: https://itcareers.apexsystems.com/join

 

 

EEO Employer

Apex Systems LLC is an Equal Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 706-612-2739.