Job Description

Job #:  840764

Apex Systems, the nation's 2nd largest IT Staffing Firm, is supporting an opportunity for a Medical Customer Service Associate for our pharmaceutical cIient in Chandler, AZ. This 3+ Month Contract opportunity offers competitive pay along with benefits. If interested, please send your updated resume and best method of contact to Lauren at larmstrong@apexsystems.com.   Duties:

• Effective delivery of company products and services (40%)
  • Responds to telephone inquiries and orders from homecare patients and referral sources.
  • Provides information on equipment, supplies and services.
  • Determines the best method for providing services.
  • May assist walk-in patients with the selection of equipment, supplies and services.
• Timely processing/facilitation of patient orders (30%)  
  • Processes telephone orders by preparing patient paperwork.
  • Verifies insurance and/or other method of payment.
  • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
  • May perform data entry.
  • Distributes copies of paperwork to appropriate personnel.
  • May assist with the processing of billing paperwork.
• Effective coordination of patient services/supplies (10%)
  • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
    • Ensures deliveries and set-ups can be arranged in a timely manner.
• Appropriate documentation (10%)
  • Accurately maintains files of all patient account profile information and referral source data.
• Customer satisfaction (10%)
  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action.

 

 

Requirements:

• Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
• Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
• Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
• Basic alpha number data entry skills with attention to accuracy and quality is essential.
• Intermediate math skills are required with attention to detail and quality essential.
• Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
• Ability to work with people in a team environment while meeting individual performance goals.
• Must be able to read and interpret policies, procedures and instructions.
• Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.