Representative I in Chandler, AZ at APEX Systems

Date Posted: 4/17/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chandler, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  840764

Apex Systems, the nation's 2nd largest IT Staffing Firm, is supporting an opportunity for a Medical Customer Service Associate for our pharmaceutical cIient in Chandler, AZ. This 3+ Month Contract opportunity offers competitive pay along with benefits. If interested, please send your updated resume and best method of contact to Lauren at   Duties:
  • Effective delivery of company products and services (40%)
    • Responds to telephone inquiries and orders from homecare patients and referral sources.
    • Provides information on equipment, supplies and services.
    • Determines the best method for providing services.
    • May assist walk-in patients with the selection of equipment, supplies and services.
  • Timely processing/facilitation of patient orders (30%)  
    • Processes telephone orders by preparing patient paperwork.
    • Verifies insurance and/or other method of payment.
    • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
    • May perform data entry.
    • Distributes copies of paperwork to appropriate personnel.
    • May assist with the processing of billing paperwork.
  • Effective coordination of patient services/supplies (10%)
    • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
      • Ensures deliveries and set-ups can be arranged in a timely manner.
  • Appropriate documentation (10%)
    • Accurately maintains files of all patient account profile information and referral source data.
  • Customer satisfaction (10%)
    • Resolves patient complaints by identifying problems and coordinating appropriate corrective action.




  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.