Returns Support Specialist in Arden Hills, MN at APEX Systems

Date Posted: 11/7/2019

Job Snapshot

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Job Description

Job #:  1017689

Apex Systems is currently seeking a Returns Support Specialist for one of our top Medical Device clients in Arden Hills, MN. 
Please see below for details about this exciting growth opportunity, and call Amanda or Brock at 952-844-5180 asap to learn more!
Returns Support Specialist

Job Scope
This person will manage all return requests both in SAP and Servicemax. Main support for all CETS warehouse related activities.

Key Responsibilities
  • Main contact for any internal or external customers in regard to Service-related return shipments of Capital Equipment in EMEA.
  • Creation/adjusting of RGA’s in the service system and/or in SAP.
  • Gathering of all relevant data to ensure a smooth pick-up of products in hospitals.
  • Update overview of expected returns for the warehouse team including disposition and any exceptions required.
  • Perform Good Faith Efforts (GFE) in order to ensure return of complaint items in a timely manner.
  • Investigate and solve any issues that occur upon return of an item.
  • Act as intermediate between LCS, GDS, Tier II, distributors and global CETS personnel in order to determine reason for return when units are sent back and are not EU service related OR sales related.
  • Monitor open returns and ensure closure within 90 days.
  • Creation of orders to return repaired Capital equipment to customers including potential return of loaner.
  • Manage any specific requirements that apply in the CETS warehouse process.
  • Perform final verification of disposition in returns process.
  • Responsible for reporting status to key stake holders.

    Minimum Qualifications
  • Experience with SAP and Salesforce is preferred
  • Experience in working with technical, distribution, sales and direct customer environment is preferred
  • Combines a problem-solving attitude with liaison focused communication skills
  • Can organize their own work and has a proactive attitude
  • Has excellent English verbal and written skills
  • Ambitious, eager to improve and result driven

    Quality Systems Duties and Responsibilities:
    Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Please call Apex Systems at 952-844-5180 if you or anyone you know is interested in learning more about this Returns Support Specialist opening or exciting other job opportunities!!
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.