Sales Support Representative in Herndon, VA at APEX Systems

Date Posted: 11/7/2018

Job Snapshot

Job Description

Job #:  874835

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines

Job Summary:

Responsible for assisting customers with all aspects of sales and service to ensure an excellent customer experience. Utilize knowledge, tools and technology, along with a passion and desire to help to customize a unique solution for each customer.

Position: Retail Sales Support Representative 
Location: Arlington, VA 
Pay Rate: 10/hr - 15/hr (Negotiable based off experience)
Schedule: 40hr Work Week - Locations are open Mon - Sat: 10am - 7pm & Sun 12pm - 5pm. **Schedule flexibility is a must**

Requirements: Must be able to pass a criminal background check and drug test. Must be eligible to work in the U.S. and not require sponsorship 

Employees are expected to:

•  Understand our Operating Principles; make them the guidelines for how you do your job

•  Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

•  Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

•  Win as a team-make big things happen by working together and being open to new ideas

•  Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

•  Drive results and growth

•  Respect and promote inclusion and diversity

•  Do what's right for each other, our customers, investors and our communities
Core Responsibilities:

•  Provide superior customer service in all customer interactions using an accountable work style, friendly demeanor, and demonstrating appreciation to others easily.

•  Effectively inform and educate customers on products and services.

•  Provide product demonstrations to illustrate to customers how products and services improve the customers' lives.

•  Set high standard by meeting or exceeding sales and customer satisfaction goals.

•  Support store operations by completing tasks such as inventory, equipment transactions, and payment processing.

•  Ensure the customer fully understands how to use products and services, including apps.

•  Complies with all operational policies and procedures and company code of conduct.

•  Completes all courses in the training curriculum

•  Must be able to work a flexible schedule that includes evenings, weekends, certain holidays, variable schedule(s), and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.

•  Requires travel throughout the store to greet and direct customers, perform product demo at various stations.

•  Drop-off and pick-up equipment from the equipment room for customers.

•  Other duties and responsibilities as assigned.


Job Specification:

•  High School Degree or Equivalent

•  1-3 years related experience


Please send an updated resume to









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178