SAP Support Analyst in Omaha, NE at APEX Systems

Date Posted: 2/14/2020

Job Snapshot

Job Description

Job #:  1037101

Large marketing company is looking for an SAP Support Analyst for their Omaha office! If interested, please send your RESUME with contact information to LGORDON@APEXSYSTEMS.COM!   Job Title: SAP Support Analyst
Location: Omaha, NE 68106

Job Description:

Supports system users (customers) by promptly resolving their Level 2/3 issues/queries working as required with the appropriate parties for resolution. 
Job Responsibilities: 

• Maintain appropriate log of issues/queries as put forward by markets within support software

• Optimize issue resolution by following production support procedures – effective, efficient, documented issue resolution.

• Work closely within the support team and liaise with other functional team member and/or managers in order to maintain and apply common processes.

• Actively promote the designed processes within the organization

• Contribute to group goals as set out in the methodology and achieve high level results – by being proactive in the approach

• Participate in ad-hoc and on-going support and Financial projects

• Engage and manage customer relationship at an individual and group level

• High School Diploma required

• Bachelor’s degree in Business Administration or Computer Science OR a minimum of 1 year of SAP experience required

• Proficiency with MS Office required

• Knowledge of SAP Processes from finance to production and project management areas (SAP Roles or End User experience)

• Configuration experience in SAP SD, MM, and/or FI/CO is preferred

• Knowledge of PS integration points is preferred

• Experience in using ITSM tools (ex. Remedy) is preferred

• Exceptional verbal and written communication skills

• Ability to speak some Spanish

• Ability to work to tight deadlines

• Able to take full responsibility for tasks/tickets

• Involves up to 15% travel
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.