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Schedule and Dispatch Specialist in Draper, UT at APEX Systems

Date Posted: 2/15/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Draper, UT
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/15/2018

Job Description

Job #:  822762

 

If interested in being submitted for this position please email an updated resume to Diana McDermott at dmcdermott@apexsystems.com and the best phone number to reach you on.

Job Title: Schedule & Dispatch Specialist/Bilingual Schedule & Dispatch Specialist

Language Requirement: We have multiple English only openings for this position and are also looking for one bilingual candidate. 

Location: Draper, UT

Contract Length: 1 year with possible extension or permanent conversion 

GENERAL SUMMARY

Provides front end non-technical support for internal and external customers. Follows call handling procedures to ensure excellence in customer service. Provides service in French and English. Verbal and written communications skills required for all languages.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Create, research and update service requests.

• Route service requests to appropriate product support teams.

• Interface with Global support teams and Field personnel.

• Inspect and influence global process alignment for incident management.

• Implement escalation procedures as required.

• Ability to work in a dynamic and changing environment. 

• Performs other duties as required.

SKILLS

• Customer Service skill.

• Communication skills (verbal and written).

• Interpersonal skills.

• Organizational skills.

• Ability to work in a team environment.

• Able to adapt to change.

• Strong computer skills. 

Work schedule requirements:

  • Must be available to work at least two shifts (Day, swing or grave; shift length may vary) to provide 24X7 coverage
  • May be required to work overtime.
  • May be required to work Alternative Work Schedule.
  • May be required to change shift as business dictates
  • Schedules can shift, but not without notice and they typically stay in the shifts for at least a quarter.

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.