Senior Desktop Support in Hadley, MA at APEX Systems

Date Posted: 8/11/2018

Job Snapshot

Job Description

Job #:  865792


 Desktop Support Level 3 



Apex Systems, nation’s 2nd largest IT Staffing firm, has an IMMEDIATE OPENING for a Desktop Technician  in the Greater Hadley, MA area supporting an enterprise healthcare technology organization.  .

Applicants must have some experience with Windows Server and providing Tier 2 & 3 level support.  Going beyond password reset, this resource will be the face of IT for the location of over 200 users. 


The position of Desktop Support Level 2 diagnoses, troubleshoots and resolves end user support issues and provides technical support to all Desktop, Application and IT related issues.  This position will also support and mentor junior level technicians in their tasks.

Key Job Functions

  • Manage all high level IT support issues.
  • Interface and problem solve issues with L3 and Management staff
  • Act as a point of contact when reporting manager is not available.
  • Diagnose, troubleshoot and resolve complex end user support issues.
  • Interface with end customers.
  • Interact and influence with Service Delivery, Development and Information Security staff.
  • Research and resolve escalated requests.
  • Provide problem analysis, research, and resolution for IT support trouble tickets.
  • Manage FGMC enterprise management consoles and tools.
  • Manage and schedule vulnerability patching.
  • Create, schedule and provide enterprise metric reports.
  • Determine methods to improve process efficiencies where possible.
  • Review, Update workflows and policies.
  • Keep abreast of new desktop tools and enterprise tools and bring recommendations to management.
  • Work independently and effectively on tasks and projects with minimal supervision.
  • Setup, edit and terminate FGMC network accounts.
  • Setup, edit and terminate third party service accounts.
  • Travel (as needed).
  • Work overtime (as needed).
  • Take on new responsibilities (as needed).
  • Maintain a clean and organized work area.










EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.