Service Desk/Desktop Support in Lexington, MA at APEX Systems

Date Posted: 10/12/2018

Job Snapshot

Job Description

Job #:  866656

Position: Desktop Support Specialist 

Location: Lexington, MA 

Duration: 5 mos to perm

Certifications: Must be able to get Security + within 2 weeks of employment

**Must be a US Citizen and be able to obtain and maintain a secret clearance**

Apex Systems, part of On Assignment, the 2nd largest IT staffing and solutions company in the country has a position available in a Desktop Support capacity in Lexington, MA.  This position is a 5-month contract to hire with long-term permanent potential. If you're interested in this position, please send an updated Word document resume to Mike Morley, Technical Recruiter, at


  • Handle daily maintenance and monitoring of managed hardware and software
  • Assist in workstation and server life-cycle rotations
  • Provide support to network users for desktop computer, mobile computing devices, peripheral equipment, hardware and software-related errors, configuration and connectivity problems/issues, mainly via desk side - sometimes over the phone
  • Respond to assigned Remedy work orders, resolving issues and documenting resolution details in the work order
  • Performs system installations, maintenance, training, and user support within a defined application environment as well as provides support for implementation, troubleshooting and maintenance of IT systems, including Desktops/Servers/Phones
  • Prepare, image, and install desktop and laptop computer systems and computer peripheral equipment
  • Assist the primary Equipment Custodian in support of central asset management functions and duties across the full life-cycle – planning, ordering, receiving, staging, preparing, delivering, tracking, retrieving (excess pick up), reutilizing, and disposing of IT assets. 

Must Haves: 

  • Holds an active security+ or pursuing a security+
  • Windows Desktop Operating Systems (Windows 7)
  • Microsoft Office Products (2010 - 2013)
  • Must be a U.S. Citizen and able to obtain a secret security clearance


EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178