Service Desk Lead in Kansas City, MO at APEX Systems

Date Posted: 9/16/2018

Job Snapshot

Job Description

Job #:  824687

Apex Systems is seeking candidates for a Help Desk Manager position with our largest federal client in the Kansas City area. This is a contract to hire opportunity! The chosen candidate will lead a team of 20 IT help desk professionals and have a strong impact on this organizations tactical direction.


  • 3-5 years of IT management experience
    • Preferably in the user support space
  • Experience working within the ITIL methodology
  • 5-7 years of experience with ticketing systems
    • Preferably Remedy, but can substitute other technologies (ServiceNow, Cherwell, etc.)
  • Experience creating and maintaining KPIs
  • Very strong verbal and written communication


  • IAT Level II certification
  • Experience managing shift workers

Candidates must be U.S. Citizens, and able to obtain and/or maintain a Secret security clearance as a condition of employment.

If interested, please send your resume to for more information!









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178