Service Desk Support in Chandler, AZ at APEX Systems

Date Posted: 2/14/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Chandler, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/14/2020

Job Description

Job #:  1049073
Apex Systems, the nation’s 2nd largest IT staffing firm, has Service Desk                  . openings in Chandler, AZ for a large financial company.
 
Applicants must have experience with service desk support. To view all Apex’s jobs and/or sign up to receive job alerts that match your criteria, join our Talent Network/Job Portal via itcareers.apexsystems.com.
 
Located in Chandler, AZ
 
Job Description: 
The Wholesale Application Service Desk (WASD) provides level 1 application support via telephone, email, and instant messaging. Provides support in identifying and evaluating automated systems and related procedures that are cost effective and meet business requirements.  Works with user groups to provide training, resolve questions, and assess user needs. Gathers data to be used by business groups.
May act as a liaison between client area and technical organization by assisting in the planning or analysis of basic business problems to be solved with automated systems. Provides technical
assistance and support in identifying and evaluating automated systems and related procedures that are cost effective and meet business requirements. Works with user groups to provide training,
resolve questions, assess user needs and make necessary changes to the database(s). Gathers data used by business group. Maintains forms and performs quality checks of the automated
systems. Assists in developing guidelines for use of database(s). Updates the database(s) and supports the testing team.

• Provide user support for credit, customer due diligence, and relationship management tools

• Manage and resolve all issues escalated by users and first level support in a timely manner

• Communicate with the user community to understand and resolve issues

• Define and implement processes that would help the team effectively communicate with support and technical teams in an efficient manner to meet users’ needs

• May prepare and update detailed documentation related to processes, procedures, service level agreements, etc.

• May train new users, offices, LOBs, and other team members in person and virtually

• May host and conduct conference calls prior to releases for users and first level support

• Partner with other teams (Product, Quality Assurance, Technology teams, etc.) to provide positive user experience
 
Required Qualifications
 
  • 1+ year of business systems analysis experience
  • 1+ year of call center experience
  • 1+ year of banking operations experience
  • 1+ years of technical troubleshooting experience

Desired Qualifications
 
  • Good verbal, written, and interpersonal communication skills
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Ability to work in a fast paced deadline driven environment
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Knowledge and understanding of PAC2000
  • A BS/BA degree or higher

Other Desired Qualifications
 
  • Demonstrate an understanding of Wholesale Banking lines of business and their business processes and products as well as their interfacing applications.

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.